Sydney Harbor and Opera House

Frequently Asked Questions

International Relocation FAQs

Planning an international move can feel complex, but we’re here to make the process simple and transparent. Explore answers to some of the most common questions about our international relocation services, timelines, and policies.

How far in advance should I plan an international move?

For the best experience, we recommend planning your international relocation 3–6 months in advance. This allows time for scheduling, logistics coordination, and any necessary documentation. If your timeline is shorter, don’t worry—depending on crew and resource availability, we can often accommodate moves with as little as 4 weeks’ notice.

Can you handle last-minute international relocations?

Yes. While advance planning is ideal, our team can often support last-minute relocations based on availability. If you need to move quickly, contact us as soon as possible so we can assess scheduling and provide the best possible solution.

What is your cancellation policy?

We offer a flexible 1-week cancellation policy. If your plans change, simply notify us at least 7 days prior to your scheduled move date to avoid any issues.

Do you require a deposit for relocation services?

No. Unlike many international moving companies, we do not require a deposit to secure your move out date. This approach provides added flexibility and peace of mind while you finalize your relocation plans.

When is payment due for my move?

Full payment is due within 7 days of the invoice date. Invoices are typically issued a few business days after your shipment is collected from the origin. Our team will clearly communicate all costs in advance so there are no surprises.

What services are included in international relocation?

We tailor every relocation to meet your specific needs. Our international relocation services include:

  • Free move quote and consultation
  • Dedicated relocation manager
  • Professional packing and unpacking services
  • Furniture disassembly and reassembly
  • Protective wrapping of furniture
  • Detailed written inventory
  • Loading and secure transport (truck or container)
  • Transportation to ocean/airport of export
  • Ocean/Air freight coordination
  • Customs clearance assistance
  • Documentation and export paperwork
  • Port and handling charges (origin and destination)
  • Final delivery to residence
  • In-home placement of furniture
  • Debris removal after delivery
How do you ensure a smooth relocation experience?

We combine experienced relocation professionals, detailed planning, and personalized service to guide you through every step of your move. From initial consultation to final delivery, our goal is to make your transition as seamless and stress-free as possible.

How do I get started with my relocation?

Getting started is simple—just contact our team to discuss your timeline, destination, shipment size or volume, and any additional requirements you may have (such as storage needs, etc.). We’ll guide you through the process and create a customized relocation plan tailored to you.

Need More Information?

Our team is here to help you navigate every step of your international move. Reach out today to learn more about our global relocation services and how we can support your transition.

Door-to-Door, Anywhere in the World.

Planning an international move? We provide the knowledge and experience to move what matters most anywhere in the world. Give us a call today to discuss your plans. We look forward to partnering with you on this journey.